Terms of service

TERMS OF SERVICE

TERMS OF SERVICE AND SHIPPING POLICY

WELCOME TO TUULI SHOP. THIS WEBSITE IS OPERATED BY TUULI SHOP. THROUGHOUT THE SITE, THE TERMS “WE”, “US” AND “OUR” REFER TO TUULI SHOP. WE OFFER THIS WEBSITE, INCLUDING ALL INFORMATION, TOOLS, AND SERVICES AVAILABLE FROM THIS SITE TO YOU, THE USER, CONDITIONED UPON YOUR ACCEPTANCE OF ALL TERMS, CONDITIONS, POLICIES, AND NOTICES STATED HERE.

BY VISITING OUR SITE AND/OR PURCHASING SOMETHING FROM US, YOU ENGAGE IN OUR “SERVICE” AND AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS (“TERMS OF SERVICE”, “TERMS”).

ONLINE STORE TERMS

BY AGREEING TO THESE TERMS OF SERVICE, YOU REPRESENT THAT YOU ARE AT LEAST THE AGE OF MAJORITY IN YOUR STATE OR PROVINCE OF RESIDENCE. YOU MAY NOT USE OUR PRODUCTS FOR ANY ILLEGAL OR UNAUTHORIZED PURPOSE NOR VIOLATE ANY LAWS IN YOUR JURISDICTION. A BREACH OR VIOLATION OF ANY OF THE TERMS WILL RESULT IN AN IMMEDIATE TERMINATION OF YOUR SERVICES.

SECTION 2 - ORDER PROCESSING AND SHIPPING

ORDERS ARE PROCESSED AND PREPARED FOR SHIPMENT AFTER PAYMENT HAS BEEN SUCCESSFULLY RECEIVED. PROCESSING TIMES TYPICALLY TAKE 3 TO 5 BUSINESS DAYS, BUT MAY VARY DEPENDING ON THE PRODUCT, ORDER VOLUME, AND WHETHER AN ITEM IS MADE TO ORDER.

WE CURRENTLY OFFER SHIPPING OPTIONS TO THE DESTINATIONS AVAILABLE AT CHECKOUT. SHIPPING COSTS ARE DISPLAYED DURING CHECKOUT BEFORE YOU COMPLETE YOUR PURCHASE. PLEASE NOTE THAT SHIPPING AND DELIVERY TIMES ARE ESTIMATES AND MAY VARY DEPENDING ON THE DESTINATION, SHIPPING CARRIER, WEATHER, CUSTOMS PROCESSING, AND OTHER CIRCUMSTANCES OUTSIDE OF OUR CONTROL.

SHIPPING ADDRESS AND INTERNATIONAL ORDERS

PLEASE MAKE SURE THAT YOUR SHIPPING ADDRESS IS COMPLETE AND ACCURATE BEFORE PLACING YOUR ORDER. TUULI SHOP IS NOT RESPONSIBLE FOR DELAYS, ADDITIONAL SHIPPING COSTS, OR DELIVERY ISSUES RESULTING FROM AN INCORRECT OR INCOMPLETE ADDRESS PROVIDED BY THE CUSTOMER. IF A PACKAGE IS RETURNED TO US DUE TO AN INCORRECT ADDRESS, THE CUSTOMER WILL BE RESPONSIBLE FOR ANY ADDITIONAL SHIPPING FEES TO RESEND THE ORDER.

INTERNATIONAL ORDERS MAY BE SUBJECT TO CUSTOMS DUTIES, TAXES, OR OTHER FEES IMPOSED BY THE DESTINATION COUNTRY. ANY SUCH CHARGES ARE THE RESPONSIBILITY OF THE CUSTOMER UNLESS OTHERWISE STATED AT CHECKOUT.

DELAYED, MISSING, OR DAMAGED PACKAGES

IF YOUR ORDER APPEARS TO BE DELAYED, PLEASE CONTACT US AT HELLO@TUULI.SHOP. ONCE AN ORDER HAS BEEN HANDED OVER TO THE SHIPPING CARRIER, DELIVERY TIMES AND CARRIER-RELATED DELAYS ARE OUTSIDE OF OUR DIRECT CONTROL.

IF YOUR PACKAGE ARRIVES VISIBLY DAMAGED, PLEASE TAKE PHOTOGRAPHS OF THE PACKAGING AND THE ITEM AND CONTACT US AT HELLO@TUULI.SHOP WITHIN 3 DAYS OF DELIVERY. FOR INFORMATION ABOUT DAMAGED, DEFECTIVE, OR INCORRECT ITEMS, PLEASE REFER TO OUR RETURN AND REFUND POLICY.

INTELLECTUAL PROPERTY

ALL CONTENT INCLUDED ON THIS SITE, SUCH AS TEXT, GRAPHICS, LOGOS, IMAGES, DIGITAL DOWNLOADS, AND PRODUCT DESIGNS, IS THE PROPERTY OF TUULI SHOP AND IS PROTECTED BY INTERNATIONAL COPYRIGHT LAWS. YOU AGREE NOT TO REPRODUCE, DUPLICATE, COPY, SELL, OR EXPLOIT ANY PORTION OF THE SERVICE WITHOUT EXPRESS WRITTEN PERMISSION BY US.

LIMITATION OF LIABILITY AND CHANGES

IN NO CASE SHALL TUULI SHOP, OUR DIRECTORS, OFFICERS, EMPLOYEES, OR CONTRACTORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING FROM YOUR USE OF ANY OF THE SERVICE OR ANY PRODUCTS PROCURED USING THE SERVICE.

WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO UPDATE, CHANGE, OR REPLACE ANY PART OF THESE TERMS OF SERVICE BY POSTING UPDATES AND CHANGES TO OUR WEBSITE.