Refund policy

RETURN & REFUND POLICY

AT TUULI SHOP, EVERY PIECE IS THOUGHTFULLY HANDMADE WITH GREAT CARE AND ATTENTION TO DETAIL. BECAUSE OUR PRODUCTS ARE INDIVIDUALLY CRAFTED, EACH PIECE HAS ITS OWN UNIQUE CHARACTER AND MAY HAVE SUBTLE VARIATIONS THAT ARE PART OF THE HANDMADE PROCESS.

RETURNS AND EXCHANGES

DUE TO THE HANDMADE AND UNIQUE NATURE OF OUR PRODUCTS, WE DO NOT ACCEPT RETURNS OR EXCHANGES FOR CHANGE OF MIND, PERSONAL PREFERENCE, OR MINOR DIFFERENCES IN APPEARANCE THAT ARE CONSISTENT WITH THE HANDMADE NATURE OF THE ITEM.

WE ENCOURAGE YOU TO CAREFULLY REVIEW THE PRODUCT DESCRIPTION, DIMENSIONS, MATERIALS, AND PHOTOGRAPHS BEFORE PLACING YOUR ORDER. OUR PHOTOGRAPHS ARE INTENDED TO REPRESENT EACH PRODUCT AS ACCURATELY AS POSSIBLE WHILE ALLOWING FOR THE UNIQUE NATURE OF HANDMADE CRAFTSMANSHIP.

IF YOU HAVE ANY QUESTIONS ABOUT A PRODUCT BEFORE PURCHASING, PLEASE FEEL FREE TO CONTACT US AT HELLO@TUULI.SHOP. WE ARE HAPPY TO PROVIDE ADDITIONAL INFORMATION OR PHOTOGRAPHS WHEN POSSIBLE.

WHAT IS NOT CONSIDERED A DEFECT

EVERY TUULI PIECE IS THOUGHTFULLY HANDMADE WITH GREAT CARE AND ATTENTION TO DETAIL, WITH THE GOAL OF CREATING A PIECE THAT EXCEEDS YOUR EXPECTATIONS.

THE FOLLOWING GUIDELINES ARE PROVIDED ONLY TO CLARIFY THAT, BECAUSE EACH PIECE IS INDIVIDUALLY CRAFTED BY HAND, NO TWO PIECES WILL BE EXACTLY ALIKE. THE FINISHED PRODUCT MAY THEREFORE DIFFER SLIGHTLY FROM THE PHOTOGRAPHS IN CERTAIN DETAILS.

NATURAL AND MINOR VARIATIONS MAY OCCUR IN:

COLOR AND TONE
TEXTURE AND NATURAL CHARACTERISTICS OF THE MATERIALS
SHAPE AND FORM
PATTERN AND DESIGN
PLACEMENT OR ARRANGEMENT OF HANDMADE MATERIALS
SMALL DETAILS THAT NATURALLY RESULT FROM THE HANDMADE PROCESS

THESE VARIATIONS ARE NOT CONSIDERED DEFECTS WHEN THEY DO NOT AFFECT THE INTENDED USE, FUNCTION, OR OVERALL QUALITY OF THE ITEM. THEY ARE A NATURAL PART OF THE CRAFTSMANSHIP AND CONTRIBUTE TO THE INDIVIDUALITY AND CHARACTER OF EACH TUULI PIECE.

OUR PHOTOGRAPHS ARE INTENDED TO REPRESENT EACH PRODUCT AS ACCURATELY AS POSSIBLE WHILE ALLOWING FOR THE UNIQUE NATURE OF HANDMADE CRAFTSMANSHIP.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

WE TAKE GREAT CARE IN CREATING, INSPECTING, AND PACKAGING EVERY ORDER. IF YOUR ITEM ARRIVES DAMAGED, HAS A SIGNIFICANT DEFECT THAT AFFECTS ITS INTENDED USE OR OVERALL QUALITY, OR YOU RECEIVE AN ITEM THAT IS MATERIALLY DIFFERENT FROM WHAT YOU ORDERED, PLEASE CONTACT US AT HELLO@TUULI.SHOP AS SOON AS POSSIBLE AFTER DELIVERY.

TO HELP US ASSESS THE ISSUE, PLEASE PROVIDE:

YOUR ORDER NUMBER
CLEAR PHOTOGRAPHS OF THE ITEM
PHOTOGRAPHS OF THE PACKAGING IF THE ITEM ARRIVED DAMAGED
A BRIEF DESCRIPTION OF THE ISSUE

WE WILL CAREFULLY REVIEW EACH CASE INDIVIDUALLY. IF WE DETERMINE THAT THE ITEM WAS DAMAGED DURING SHIPPING, HAS A QUALIFYING DEFECT, OR WAS SENT INCORRECTLY, WE WILL WORK WITH YOU TO DETERMINE AN APPROPRIATE RESOLUTION, WHICH MAY INCLUDE A REPLACEMENT OR REFUND.

PLEASE DO NOT RETURN AN ITEM WITHOUT CONTACTING US FIRST AND RECEIVING INSTRUCTIONS FROM TUULI SHOP.

CUSTOM AND PERSONALIZED ORDERS

CUSTOM OR PERSONALIZED ITEMS MADE SPECIFICALLY ACCORDING TO A CUSTOMER'S SPECIFICATIONS ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES, EXCEPT WHERE THE ITEM ARRIVES DAMAGED, HAS A QUALIFYING DEFECT, OR DOES NOT CORRESPOND TO THE AGREED-UPON SPECIFICATIONS.